Standard delivery time to your company is typically 2-3 business days from the time your order is placed. However, in some cases, delivery may take 7-10 business days due to the dynamic product rotation in our assortment and direct import from the Netherlands, where Rituals is headquartered. Thank you for your understanding, and we assure you that we make every effort to deliver your order as quickly as possible.

The order tracking number is always included in the confirmation email, which is sent automatically after your order has been shipped. The email contains detailed information about the courier company handling the delivery and a unique tracking number. This information allows you to monitor the delivery process and prepare for receiving your order.

To ensure safe transport, we use specially designed multi-layer cardboard boxes that guarantee optimal protection for your products. We secure your entire order with our eco-friendly filler, which not only protects against mechanical damage but is also environmentally friendly. Additionally, we wrap all product packaging in protective materials to prevent scratches and maintain its pristine appearance during delivery.

Yes, in accordance with applicable regulations, you have the right to return purchased products within 14 days of receipt. Products must be undamaged, in their original packaging, and unused for hygiene reasons. We do not accept returns of personalized or custom-made products. To make a return, please contact our customer service department, who will guide you through the process and provide you with the necessary instructions and a return label.

Not all products available on our website are available in Rituals stores, as physical stores may have limited storage space. Our B2B offerings also differ from those in stores, and some of our branded products may not be identical to those available in retail stores. We recommend contacting your chosen store directly to check the availability of a specific product or visiting our online store, where we offer the brand's full range. Online shopping gives you access to all Rituals collections and new products with convenient delivery to your chosen address.