RB2B.PL ONLINE STORE

Validity date: 6/08/2025

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§ 1. GENERAL PROVISIONS

1. These Regulations define the rules for the delivery of cosmetic products ordered in the RB2B.pl online store.
2. The seller is: INSTA SP. Z OO
   ul. Instalatorów 23, 02-237 Warsaw
   Tax Identification Number: PL5223133060
   E-mail: bok@rb2b.pl
   Tel: +48 721-399-788
3. Delivery is only available within Poland for verified corporate customers and state organizations.

§ 2. DELIVERY METHODS

2.1 COURIER DELIVERY

Available carriers:

• InPost (parcel lockers and courier)
• FedEx
• Rohlig Suus SA
• JAS-FBG
• Other external carriers indicated by the Seller

2.2 PERSONAL COLLECTION

• Only possible by prior arrangement
• Email confirmation from RB2B.pl required
• Collection at the office: ul. Instalatorów 23, 02-237 Warsaw
• Pick-up times are agreed individually

§ 3. DELIVERY TIMES

3.1 PRODUCTS AVAILABLE IN STOCK

Standard delivery time: 2-14 business days

• Shipment preparation: 1-2 business days
• Delivery by carrier: 1-12 business days
• In special cases, delivery may be faster

3.2 PREORDERS

• Delivery only after delivery of the goods to the Seller's premises
• The delivery date will be provided individually when placing the order.
• The customer will be informed by e-mail about the availability of the goods

3.3 STARTING THE PERIOD

The delivery time is counted from the moment:

• Confirmation of the order by the Seller, and
• Payment posting (for advance payment)

§ 4. DELIVERY COSTS

1. Delivery costs are determined when placing the order before finalizing it.
2. Free delivery may be available for orders over the amount specified in the store
3. The customer bears the delivery costs according to the options selected when ordering.

§ 5. LIABILITY FOR DELIVERY

5.1 LIMITATION OF THE SELLER'S LIABILITY

The seller is NOT responsible for:

1. Changes made by the Customer to the delivery details after the shipment has been shipped from the warehouse
2. Delays resulting from incorrect delivery details provided by the Customer
3. Delays caused by a third-party carrier
4. Impossibility of delivery due to the Customer's absence at the indicated address
5. Damage caused during transport by the carrier
6. Delays caused by "force majeure" (weather conditions, strikes, etc.)

5.2 CUSTOMER LIABILITY

The customer is obliged to:

1. Providing correct delivery details when placing an order
2. Pick up the shipment on the agreed date
3. Checking the shipment in the presence of the courier upon delivery
4. Immediately report any damage
5. Failure to make changes to the delivery details after the goods have been shipped

§ 6. DELIVERY PROCEDURE

6.1 PREPARING THE SHIPMENT

1. After the order is confirmed, the goods are collected in the warehouse
2. The shipment is carefully packed and protected against damage.
3. The customer receives a tracking number for the shipment (if available)

6.2 COURIER DELIVERY

1. The courier contacts the customer to arrange delivery (if required)
2. Delivery takes place to the specified address during the courier's working hours.
3. In case of absence - possibility of re-delivery in accordance with the carrier's regulations

6.3 PERSONAL COLLECTION

1. It is necessary to arrange a pickup date in advance.
2. Mandatory email confirmation from RB2B.pl
3. Upon collection, an ID document and power of attorney (if applicable) are required.
4. Collection only by persons authorized by the company/organization

§ 7. DELIVERY PROBLEMS

7.1 REPORTING PROBLEMS

Delivery problems should be reported to:

• E-mail: bok@rb2b.pl
• Phone: +48 721-399-788
• Within 24 hours of the scheduled delivery date

7.2 PROCEDURE

1. The seller verifies the status of the shipment with the carrier
2. In case of loss - initiates the complaint procedure
3. Informs the client about the actions taken
4. Processing time: up to 14 business days

§ 8. DAMAGES AND OMISSIONS

8.1 CHECKING THE SHIPMENT

IMPORTANT: The shipment must be checked in the presence of the courier!

1. Checking the condition of the outer packaging
2. Checking the completeness of the order
3. Checking the condition of products
4. In case of damage - prepare a damage report with the courier

8.2 PROCEDURE IN THE EVENT OF DAMAGE

1. Immediate notification to RB2B.pl and the carrier
2. Photographic documentation of the damage
3. Keeping the original packaging
4. Refusing to accept damaged shipments (if possible)

§ 9. RETURNS AND EXCHANGES

1. The customer bears the shipping costs for returns.
2. Returns address: ul. Instalatorów 23, 02-237 Warsaw
3. Details in the "Returns Policy" available in the store
4. Obligation to use the "Return Form"

§ 10. FINAL PROVISIONS

10.1 CHANGES TO THE REGULATIONS

1. The Seller may change the Regulations with 14 days' notice.
2. Placing a new order constitutes acceptance of the current Regulations
3. Changes do not affect orders already placed

10.2 GOVERNING LAW

1. The regulations are subject to Polish law.
2. Disputes are resolved by the courts competent for the Seller's registered office.
3. In the event of a conflict with the Store Regulations, the Store Regulations shall prevail.

10.3 SEVERABILITY OF PROVISIONS

The invalidity of any provision does not affect the validity of the remaining provisions of the Regulations.

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CONTACT FOR DELIVERY MATTERS

E-mail: bok@rb2b.pl
Phone: +48 721-399-788
Opening hours: Mon-Fri 8:00-16:00

Returns address:
INSTA SP. Z OO
RB2B.PL DELIVERIES
Installatorów Street 23
02-237 Warsaw

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INSTA SP. Z OO
ul. Instalatorów 23, 02-237 Warsaw
Tax Identification Number: PL5223133060

The regulations are valid from: 6/08/2025