RETURN AND EXCHANGE POLICY

§ 1. GENERAL PROVISIONS

1. This Policy specifies the rules for returns and exchanges of cosmetic products purchased in the RB2B.PL online store.
2. The policy applies only to clients who are entrepreneurs and state organizations.
3. The Seller is INSTA SP. Z OO with its registered office in Warsaw, ul. Instalatorów 23, 02-237 Warsaw

§ 2. RIGHT TO RETURN

1. Return period: The customer has the right to return the purchased goods within 14 calendar days from the date of receipt of the shipment.
2. Return notification: Returns must be reported in writing to the store's email address or by traditional mail, specifying:
   • Order number
   • Name of the product(s) to be returned
   • Reason for return
   • Preferred payment method

§ 3. GOODS EXCLUDED FROM RETURN

The following products are NOT eligible for return:

1. Products damaged by the customer
2. Opened products - after the original packaging/sealing has been broken
3. Expired products - after the expiration date
4. Products ordered on special request - non-standard products
5. Personalized products - with printing, engraving or other personalization
6. Incomplete products - without original packaging or with missing parts
7. Seasonal Goods - Products related to seasonal occasions (e.g. Christmas, Easter, Women's Day, Mother's Day, etc.)

§ 4. RETURN CONDITIONS

1. Goods condition: The returned goods must be in good condition and in their original packaging.
2. Return costs: The costs of returning the goods are borne by the customer.
3. Packaging method: The goods must be protected against damage during transport.
4. Documents: A copy of the invoice or receipt must be attached to the shipment.

§ 5. RETURN PROCEDURE

1. Return notification - within 14 days of receiving the goods
2. Returning the goods - to the address indicated by the Seller
3. Goods verification - The seller assesses the condition of the returned product
4. Refund - takes place after positive verification

§ 6. REFUND

1. Refund method: Refund will be made via the same payment method used by the customer when purchasing.
2. Refund deadlines:
   • Bank transfer: up to 14 business days
   • Electronic payments: up to 14 business days
   • Other payment methods: up to 14 business days
3. The refund takes place after: receipt and positive verification of the returned goods by the Seller

§ 7. EXCHANGE OF GOODS

1. Exchange of goods is possible in the event of a product defect or an error in the order.
2. The exchange is for goods of the same value or to compensate for the price difference.
3. In the event of an exchange due to the Seller's fault, the shipping costs are borne by the Seller.

§ 8. RETURN ADDRESS

Address for returning goods:

INSTA SP. Z OO
RB2B.PL RETURNS
Installatorów Street 23
02-237 Warsaw

Contact for returns:
E-mail: bok@rb2b.pl
Phone: +48 721-399-788

§ 9. FINAL PROVISIONS

1. In cases not described in this Policy, the provisions of the Civil Code and the Consumer Rights Act shall apply.
2. The Seller reserves the right to refuse to accept a return if the conditions set out in this Policy are not met.
3. The policy may be changed with 14 days' notice.

NOTE: Be sure to complete the return/exchange form, which can be found at this address:

• GOODS RETURN OR EXCHANGE FORM

Last update date: 6/08/2025

INSTA SP. Z OO
Installatorów Street 23
02-237 Warsaw
Tax Identification Number: PL5223133060