Our store is intended exclusively for businesses and government organizations . We sell cosmetic products only to companies with active business activities, public institutions, and government organizations in Poland.

No. In line with our B2B specialization, we only serve businesses and government organizations. Each account requires verification of business status.

Business account verification takes up to 2 business days after submitting all required documents. Once verified, you will receive a confirmation email and can begin placing orders.

The minimum B2B order value is PLN 500 net. We don't specify minimum quantities for individual products – you can even order single items if the total cart value exceeds the specified threshold.

Standard turnaround time is 3-5 business days. For products requiring personalization, this time is extended to 7-10 business days. For urgent orders, we offer an express option with processing within 24-48 hours.

Yes, we offer an express service for urgent orders. We can deliver standard products within 24-48 hours. We charge an additional fee for express service, which is priced individually depending on the complexity of the order.

We accept B2B orders via the platform, through our dedicated advisor, by email, or by phone. After initial contact, we'll create a B2B account for you with preferential pricing and a simplified ordering process.

Of course! For regular partners, we offer customized cooperation programs with regular product deliveries, preferential pricing, and dedicated service. We can also schedule deliveries for specific periods according to your event calendar.

Yes! We offer a wide range of personalization options: engraving on metal products, printing on packaging, custom labels, and custom gift packaging with your company logo. Each project is individually consulted.

Yes, this is one of our core services. We can apply your logo to packaging, create custom labels, and even create personalized cards and collateral. We collaborate with graphic designers to ensure the highest quality branding.

The standard turnaround time for personalized products is 7-10 business days. For more complex branding projects, this time may extend to 14 days. For urgent orders, we offer express delivery.

Personalization costs depend on the chosen technique, quantity, and complexity of the project. We prepare a personalized quote after discussing your needs and expectations. Contact our team for a detailed estimate.

Of course! We provide samples of selected products. The shipping cost for samples is 35 PLN plus the cost of the individual products.

This is our specialty! Our team of experts will help you select the perfect products for any occasion—from business conferences and holidays to motivational campaigns. We take into account your budget, target audience, and the nature of the event.

You'll have access to a dedicated B2B advisor with years of experience in the gift industry. Our specialists understand the specifics of various sectors and will help you select the products that will work best for your industry.

Yes! We specialize in working with PR and marketing agencies. We offer full support in campaign implementation, product selection for specific target groups, and assistance in budgeting for promotional gifts as part of marketing activities.

Yes, we offer an attractive range of discounts. All discounts are available after creating a customer account and verifying your order. The discount level will be visible next to the products and is always dependent on the quantity ordered.

For new customers, we offer prepayment or cash on delivery. We accept bank transfers with deferred payment terms of up to 7 days for verified companies. For local government entities, municipalities, and offices, we offer a 14-day payment term.

A VAT invoice is issued automatically after order confirmation and sent to the email address provided in your company account. All invoices comply with Polish tax regulations.

For regular, verified business customers, we may consider individual payment terms. Please contact our sales department: bok@rb2b.pl .

Yes. Before finalizing your order, you can generate a proforma invoice to forward to your accounting or purchasing department, for example.

Standard delivery time is 2-14 business days . In special cases, delivery may be faster. The exact time depends on product availability and the selected shipping method.

• InPost
• FedEx
• Rohlig Suus SA (pallet and pallet field shipments)
• JAS-FBG (pallet and pallet field shipments)

Yes! In-person pickup is available at our office at Instalatorów Street 23 in Warsaw. NOTE: Prior appointment and email confirmation from us are required.

Pre-ordered products are shipped only after they arrive at our warehouse . We will notify you via email about product availability. Delivery dates are provided individually when placing your order.

NO*. Once a shipment has been shipped from our warehouse , we are not responsible for any changes made by the customer . Any costs and complications resulting from such changes are the responsibility of the customer.

*With some courier companies you can decide to redirect your shipment yourself, but we are not responsible for any complications arising after such an operation.

Yes, you have 14 days from receipt of your shipment to submit a return. Opened, damaged, expired, personalized, incomplete, and seasonal items (e.g., holiday items) are not eligible for return.

The customer is responsible for the return shipping costs. Refunds will be made via the same payment method within 14 business days of receipt and verification of the returned goods.

We do not accept returns of damaged products, damaged packaging, personalized products or products ordered upon special request.

Please submit complaints to bok@rb2b.pl or in writing to the company's registered office. Please attach a copy of the invoice and a detailed description of the problem. We process complaints within 14 days.

Check if your account has been verified. If it has been successfully verified and the problem persists, please contact us at +48 721-399-788 or write to bok@rb2b.pl .

Please check your email spam folder. If the invoice isn't there, please contact us and we'll resend it or issue a duplicate.

Please contact us within 24 hours of your scheduled delivery date. We will check the shipment status with the carrier and take appropriate action.

Contact us and the carrier immediately. Take photos of the damage and keep the packaging. If possible, do not accept the damaged shipment and complete a damage report with the courier.